Refund Policy

Refund & Return Policy

Last Updated: July 19, 2026

At Jean Luxe Studio, your satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused, unworn, and in its original condition.

  • Be returned in its original packaging with all tags and accessories included.

  • Be accompanied by proof of purchase or your order number.

Items that do not meet these requirements may not be eligible for a refund or exchange.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

  • Opened or used beauty products

  • Cosmetics and makeup that have been opened

  • Skincare products that have been opened or used

  • Haircare products that have been opened or used

  • Gift cards

  • Final sale or clearance items

  • Personalized or custom-made products

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number and clear photos of the item and packaging so we can resolve the issue promptly.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact our customer support team.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged.

  • The wrong item was sent.

  • The item has a manufacturing defect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Order Cancellations

Orders may be canceled before they have been processed or shipped. Once an order has been dispatched, it cannot be canceled and must follow the return process outlined above.

Contact Us

If you have any questions regarding this Refund & Return Policy or need assistance with a return, please contact us through the contact page on JeanLuxeStudio.com. Our support team will be happy to assist you.